Welcome to OneJamat.net
Members guide Published: Jun , 2026 | Version: 1.0
Welcome to OneJamat.net — a community-powered marketplace built for people like you. Whether you are looking to declutter your home, find a great deal on a pre-loved item, trade goods with your neighbors, or grow your small business by reaching local buyers, OneJamat.net is your trusted hub for all of it. We believe that every community has untapped value — and that bringing people together in a safe, respectful digital space is the best way to unlock it.
Our mission is simple: to create a fair, inclusive, and secure marketplace where members across our community can connect, transact, and thrive. We are more than just a buying and selling platform — we are a community. Every listing posted, every deal made, and every review left helps strengthen the trust that holds our marketplace together. We are proud to serve members of all backgrounds, and we are committed to making every experience on OneJamat.net positive, transparent, and safe.
This Member Guide has been designed to walk you through everything you need to know about using OneJamat.net — from creating your account to completing your first transaction safely, protecting yourself from fraud, and understanding our community rules. We encourage you to read it thoroughly, bookmark it for reference, and share it with anyone you introduce to the platform. Together, we make OneJamat.net better for everyone.
How to Use This Guide
This guide is organized into twelve sections, each covering a distinct aspect of the OneJamat.net experience. You may read it from start to finish for a complete
orientation, or jump directly to any section relevant to your current needs using the Table of Contents below. Key terms are bolded throughout for quick reference. Important safety and security notices appear in highlighted callout boxes.
This guide is organized into twelve sections, each covering a distinct aspect of the OneJamat.net experience. You may read it from start to finish for a complete
orientation, or jump directly to any section relevant to your current needs using the Table of Contents below. Key terms are bolded throughout for quick reference. Important safety and security notices appear in highlighted callout boxes.
Table of Contents
1.1 What is OneJamat.net?
OneJamat.net is a community marketplace platform that enables members to buy, sell, trade, and discover deals both locally and online. The platform brings together individuals, families, and small businesses in a trusted, moderated digital environment designed to make commerce simple, safe, and community-centered.
Key platform features include:
● Listings — Post items for sale with photos, descriptions, and pricing
● Search & Filters — Find exactly what you need by category, keyword, price, and location
● In-Platform Messaging — Communicate securely with buyers and sellers without sharing personal contact details
● Seller Profiles — View a seller’s full profile, listing history, and ratings before committing to a purchase
● Buyer Reviews — Rate and review your transaction experience to help the community make informed decisions
● Categories — Browse organized categories including Electronics, Furniture, Vehicles, Clothing, Services, and more
● Listing Alerts — Set up notifications to be alerted when new items matching your search are posted
● Profile Verification Badges — Identify trusted, verified members at a glance
Who can use OneJamat.net? The platform is open to all community members who are 18 years of age or older. Minors are not permitted to register or transact on the platform. By creating an account, you confirm that you meet the minimum age requirement and agree to our Terms of Service.
1.2 Creating Your Account
Getting started on OneJamat.net takes just a few minutes. Follow these steps to create your account:
Step-by-Step: Creating Your Account
1. Open your web browser and go to www.onejamat.net
2. Click the “Sign Up” button on the top right of the homepage
3. Enter your full name, a valid email address, and create a secure password
4. Read and accept the Terms of Service and Privacy Policy
5. Click “Create Account”
6. Check your email inbox for a verification email from OneJamat.net
7. Click the verification link in the email to activate your account
8. Return to OneJamat.net and complete your profile (name, photo, bio, location)
Password Requirements
Your password must meet all of the following criteria to ensure your account stays secure:Key platform features include:
● Minimum 8 characters in length
● At least one uppercase letter (A–Z)
● least one lowercase letter (a–z)
● At least one number (0–9)
● At least one special symbol (e.g., !, @, #, $, %, &)
● Must not contain your name or email address
● Listing Alerts — Set up notifications to be alerted when new items matching your search are posted
● Profile Verification Badges — Identify trusted, verified members at a glance
Who can use OneJamat.net? The platform is open to all community members who are 18 years of age or older. Minors are not permitted to register or transact on the platform. By creating an account, you confirm that you meet the minimum age requirement and agree to our Terms of Service.
TIP: Strong Password
Use a passphrase — a string of random words with numbers and symbols — for a password that is both strong and memorable. Example:
Purple7!RiverDog
Never reuse passwords across different websites.
Your password must meet all of the following criteria to ensure your account stays secure:Key platform features include:
● Minimum 8 characters in length
● At least one uppercase letter (A–Z)
● least one lowercase letter (a–z)
● At least one number (0–9)
● At least one special symbol (e.g., !, @, #, $, %, &)
● Must not contain your name or email address
● Listing Alerts — Set up notifications to be alerted when new items matching your search are posted
● Profile Verification Badges — Identify trusted, verified members at a glance
Who can use OneJamat.net? The platform is open to all community members who are 18 years of age or older. Minors are not permitted to register or transact on the platform. By creating an account, you confirm that you meet the minimum age requirement and agree to our Terms of Service.
Profile Photo Guidelines
● Upload a clear, recent photo of yourself (not a logo or cartoon)
● Photo must be in JPG or PNG format, minimum 200×200 pixels
● No offensive, violent, or inappropriate images
● Your profile photo helps buyers and sellers feel confident they are dealing with a real person
Phone Number Verification
Adding and verifying your phone number is strongly recommended. It increases your trust level with other members and is required to access certain features. After entering your phone number in your profile settings, you will receive a one-time verification code (OTP) by SMS. Enter this code on the verification page to complete the process.
1.3 Logging In
Standard Login
Step-by-Step: Logging In
1. Go to www.onejamat.net
2. Click “Log In” in the top right corner
3. Enter your registered email address and password
4. Click “Sign In”
5. If 2FA is enabled, enter the one-time code sent to your phone or authenticator app
Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) adds a critical second layer of security to your account. Even if your password is compromised, 2FA ensures that no one can access your account without also having your phone or authenticator app.
⚠ IMPORTANT: Enable 2FA
OneJamat.net strongly recommends enabling Two-Factor Authentication immediately after signing up. Go to
Account Settings > Security > Two-Factor Authentication
and follow the setup steps. You can use SMS-based codes or an authenticator app such as Google Authenticator or Microsoft Authenticator.
Forgot Password Flow
Step-by-Step: Resetting Your Password
1. On the login page, click “Forgot Password?”
2. Enter the email address associated with your account
3. Click “Send Reset Link”
4. Check your email for a password reset message from OneJamat.net
5. Click the reset link (valid for 60 minutes)
6. Enter and confirm your new password
7. Log in with your new credentials
Login Security Tips
● Never save your password on shared or public devices
● Always sign out after each session on any device that is not your own
● Do not use “Remember Me” on public computers, libraries, or shared workstations
● If you suspect unauthorized access, change your password immediately and contact support
1.4 Setting Up Your Profile
A complete, accurate profile builds trust with other members. Take time to fill in each field thoughtfully.
Profile Fields
● Display Name — Choose a name that is recognizable and professional. You may use your real name or a business name.
● Bio — Write a brief description of who you are, what you sell, or what you are looking for. Keep it friendly and honest.
● Location — Enter your general area only (e.g., city or district). Never enter your exact home address. Your location helps buyers and sellers find local listings.
Profile Verification Badge System Badge
| Badge | Requirement | Benefit |
|---|---|---|
| Email Verified | Verified email address | Basic account access and posting |
| Phone Verified | Verified phone number via SMS OTP | Increased trust score; unlocks messaging |
| ID Verified | Government ID verification (optional) | Highest trust level; Verified Seller badge |
| Top Seller | 10+ completed sales with 4.5★ avg rating | Featured placement in search results |
Linking Social Accounts (Optional)
You may optionally link your Facebook or Google account to your OneJamat.net profile. This can speed up future logins and may contribute to your trust score. Linking social accounts does not share your OneJamat.net activity on those platforms.
Privacy Settings Overview
● Control who can see your listings, profile, and reviews
● Manage notification preferences for messages, listing activity, and promotions
● Access privacy settings at any time via Account Settings > Privacy
● You may request a full export of your account data at any time
We use the information we collect for the following purposes:
2.1 Browsing & Searching
Finding what you need on OneJamat.net is fast and intuitive. Use the following tools to narrow your search:
● Search Bar — Type keywords, brand names, model numbers, or item descriptions to find relevant listings instantly
● Category Filters — Browse by department: Electronics, Furniture, Clothing, Vehicles, Home & Garden, Sports, Services, and more
● Price Range Filter — Set minimum and maximum price to view only listings within your budget
● Location Radius — Filter results by distance from your area (e.g., within 10km, 25km, 50km)
● Condition Filter — Narrow results to New, Like New, Good, Fair, or Parts Only
● Sort Options — Sort by: Newest, Price Low–High, Price High–Low, Most Relevant
Saving Favorite Listings
Click the heart icon (♡) on any listing to save it to your Favorites list. Access all saved listings under My Account > Favorites. Favoriting a listing also notifies you if the price drops.
Setting Up Listing Alerts
Step-by-Step: Create a Listing Alert
1. Perform a search using your desired keywords and filters
2. Click “Save Search” or “Create Alert” at the top of the results page
3. Choose your notification frequency: Instant, Daily, or Weekly
4. Receive email or push notifications whenever a new matching listing is posted
2.2 Contacting a Seller
All communication with sellers must take place through the OneJamat.net in-platform messaging system. This protects both parties and provides a documented record of the transaction.
Step-by-Step: Sending a Message to a Seller
1. Open the listing you are interested in
2. Click the “Message Seller” button
3. Type your message in the text field — be specific about the item you are enquiring about
4. Click “Send”
5. Await the seller’s response in your Inbox
What to Share — and What NOT to Share — in Messages
| Safe to Share ✓ | Never Share ✗ |
|---|---|
| ✓ Questions about item condition, dimensions, or age | ✗ Bank account or card numbers |
| ✓ Proposed meeting time and general public location | ✗ National ID or passport details |
| ✓ Your general availability | ✗ Your home address |
| ✓ Offer or counter-offer amounts | ✗ Passwords or OTP codes |
| ✓ Confirmation of agreed price | ✗ Personal financial account logins |
Negotiating Price — Tips & Etiquette
● Be polite and respectful — remember there is a real person on the other end
● Make a reasonable first offer — excessively low offers may be ignored
● Explain your offer if helpful: “I noticed similar items are listed for X — would you consider Y?”
● If a seller says the price is firm, respect their decision
● Once a price is agreed, honor your commitment — backing out repeatedly harms community trust
2.3 Completing a Purchase
Before You Buy
● Read the listing description thoroughly, including item condition and any noted defects
● Review the seller’s profile, ratings, and reviews
● Ask the seller any clarifying questions before agreeing to purchase
● Confirm the final agreed price in writing via the messaging system
Meeting Safely for In-Person Transactions
For local, in-person exchanges, always follow the safety guidelines outlined in Section 5 of this guide. Never meet at a private residence for a first transaction with a stranger.
Online Payment Methods Accepted
| Payment Method | Status | Notes |
|---|---|---|
| Platform-integrated payment (where available) | ✓ Recommended | Most secure; dispute protection applies |
| Cash (in-person only) | ✓ Accepted | Count carefully before handing over; meet in public |
| Bank transfer (to verified sellers only) | ⚠ Use with caution | Only after verifying seller identity and item |
| Wire transfer, money orders, gift cards | ✗ Prohibited | Untraceable — common scam vector; never use |
| Cryptocurrency | ✗ Not recommended | No recourse if scammed; avoid with strangers |
After Receiving an Item
● Inspect the item immediately upon receipt and confirm it matches the listing description
● If there is a discrepancy, contact the seller via the platform messaging system first
● If the issue is not resolved, open a dispute via Account > Disputes
● Leave a fair and honest review to help other community members
2.4 Leaving a Review
Reviews are the foundation of trust on OneJamat.net. Your honest feedback helps the community make informed decisions.
Step-by-Step: Leaving a Review
1. Go to My Account > Purchase History
2. Find the relevant transaction and click “Leave a Review”
3. Select a star rating from 1 to 5
4. Write your review — be specific about the item condition, communication quality, and overall experience
5. Click “Submit Review”
Honest and Respectful Feedback Guidelines
● Focus on the transaction experience, not personal characteristics of the seller
● Be accurate and specific — vague reviews are less helpful to the community
● Do not leave retaliatory or false reviews
● Reviews must be based on actual transactions conducted through OneJamat.net
Reporting Review Abuse
If you believe a review left for you is false, defamatory, or violates our guidelines, you can flag it by clicking “Report Review” beneath the review text. Our moderation team will investigate and take appropriate action.
Section 3: Selling on OneJamat.net
3.1 Posting a Listing
Step-by-Step: Creating a New Listing
1. Log in to your OneJamat.net account
2. Click the “Post Listing” button in the top navigation bar
3. Select the most appropriate category for your item
4. Enter a descriptive title (see tips below)
5. Write a thorough description (see tips below)
6. Set your asking price
7. Upload up to 10 photos (see photo guidelines below)
8. Select your item condition: New, Like New, Good, Fair, or For Parts
9. Set your location (general area, not exact address)
10. Choose delivery method: Local Pickup, Shipping, or Both
11. Review your listing and click “Publish”
Writing Effective Titles
● Include brand name, model, and condition — e.g., “Samsung Galaxy S22 — Excellent Condition — 128GB Black”
● Be specific and descriptive; avoid vague titles like “Phone for Sale”
● Keep it under 80 characters for best display across devices
● Do not use ALL CAPS or excessive punctuation (!!!, ???)
● Include key search terms buyers would use to find your item
Writing Compelling Descriptions
Your description gives buyers the information they need to make a confident purchasing decision. Include:
● Item condition — be honest; disclose any scratches, dents, or defects
● Dimensions and weight — especially for furniture, appliances, and electronics
● Age and usage history — how long have you owned it? How frequently was it used?
● Reason for selling — builds trust with buyers
● Included accessories — chargers, manuals, original box, etc.
● Original purchase price and purchase date (if known)
● Any repairs or modifications made to the item
WARNING: Accurate Descriptions Required
Misrepresenting an item’s condition, features, or authenticity is a violation of OneJamat.net’s Community Rules and may result in listing removal, account suspension, and dispute liability. Always describe items accurately and honestly.
Photo Guidelines
● Upload a minimum of 3 photos, up to a maximum of 10 photos per listing
● Use good, natural lighting — avoid dark or blurry photos
● Photograph from multiple angles: front, back, sides, and close-ups of any defects
● Use a clean, uncluttered background to make the item stand out
● Do not add watermarks, text overlays, or logos to photos
● Only use photos you have taken yourself — do not use stock images
● Accepted formats: JPG, PNG | Maximum file size: 10MB per photo
Pricing Tips
● Search for similar listings on OneJamat.net to understand the market rate
● Factor in the item’s age, condition, and original retail price
● A slightly negotiable price can attract more enquiries
● Avoid drastically overpricing — listings with no activity expire and reduce your seller rating
● If selling quickly is your goal, price 5–15% below comparable listings
3.2 Managing Your Listings
● Editing a Listing — Go to My Listings > Edit to update any details at any time. Edits are reviewed and republished within minutes.
● Renewing a Listing — Listings that are about to expire can be renewed with one click to reset the listing timer and boost search visibility.
● Deleting a Listing — Go to My Listings > Delete. Deleted listings are permanently removed and cannot be recovered.
● Marking as Sold — Once your item sells, immediately mark it as “Sold” under My Listings. This is courteous to other interested buyers and keeps your listing history accurate.
● Boosting a Listing — Paid boost options (where available) place your listing at the top of relevant search results for a set period. See the Promotions page for current pricing.
● Listing Expiration Policy — Listings automatically expire after 60 days of inactivity. You will receive an email reminder before expiration. Expired listings can be renewed for free.
3.3 Communicating with Buyers
● Respond promptly — Aim to reply to buyer messages within 24 hours. Fast response times improve your seller rating.
● Be professional and clear — Use complete sentences and friendly language. Avoid slang or abbreviations that may cause confusion.
● Keep all communication within the platform — Do not share your personal WhatsApp, phone number, or email address in messages. This protects you and the buyer.
● Avoid pressure tactics — Do not use urgency language like “last chance” or “buy now or lose it” — these erode buyer trust.
Handling Low-Ball Offers Gracefully
● Politely decline or counter-offer: “Thank you for your interest — my lowest price is X. Happy to discuss if you are still interested.”
● Do not respond with frustration or rudeness — it reflects poorly in reviews
● You are never obligated to accept any offer below your stated price
3.4 Completing a Sale
● Confirm item details — Before meeting, confirm the agreed item, price, condition, and pickup location in writing via the messaging system
● Safe handoff procedures — Hand over the item only after payment is confirmed in full. Do not hand over items for “inspection” before payment.
● Accepting payment safely — Preferred: cash (counted in person) or platform-integrated payment. Prohibited: wire transfers, money orders, cryptocurrency, gift cards.
● Issuing a receipt — For high-value items, provide the buyer with a simple written acknowledgment noting the item sold, agreed price, date, and your name. This protects both parties.
WARNING: Never Hand Over Items Without Full Payment
Do not allow buyers to take an item home “on approval” or promise to pay later. Always receive full payment before releasing the item, and confirm any digital payment has cleared before the handoff.
Section 4: Messaging & Communication
4.1 Using the Inbox
● Access your inbox at any time by clicking the envelope icon in the top navigation bar
● Conversations are organized as threads per listing — each listing conversation is separate
● You will receive email and/or push notifications when you receive a new message (configure under Account Settings > Notifications)
● Messages are stored for 12 months and can be searched or archived
● Unread message counts appear as a badge on the inbox icon
Message Notification Settings
Go to Account Settings > Notifications to customize how and when you receive alerts. Options include email, SMS, and in-app push notifications. You can adjust these settings at any time.
4.2 Communication Rules
All communication on OneJamat.net must adhere to the following rules:
● Be respectful, clear, and professional in every message
● Never share personal financial information such as bank account numbers, card details, or PIN codes
● Do not move conversations off-platform — switching to WhatsApp, Telegram, or personal email exposes you to scams and removes your protection under our dispute process
● Harassment, threats, hate speech, and discriminatory language are strictly prohibited and will result in immediate account action
● Do not send unsolicited promotional messages or spam to other users
● Do not attempt to solicit personal information from other users under false pretenses
⚠ IMPORTANT: Stay On-Platform
A common scam tactic is to ask you to “continue the conversation” via an external channel. Once off the platform, OneJamat.net cannot protect you, mediate disputes, or review the conversation history.
Always insist on communicating within the OneJamat.net messaging system.
4.3 Reporting Suspicious Messages
Step-by-Step: Reporting a Message
1. Open the conversation thread containing the suspicious message
2. Click the three-dot menu (⋮) next to the message
3. Select “Report Message”
4. Choose the reason: Scam Attempt, Harassment, Spam, Offensive Content, or Other
5. Add any additional context and click “Submit Report”
What happens after a report is filed:
● Your report is reviewed by the OneJamat.net Trust & Safety team within 24–48 hours
● The reported message and user’s activity are investigated
● If a violation is confirmed, action is taken — this may include a warning, message removal, or account suspension
● You will receive a notification when your report has been reviewed
● Your identity is kept confidential throughout the reporting process
Section 5: Safety Guidelines
🔐YOUR SAFETY IS OUR PRIORITY
OneJamat.net is committed to providing a safe marketplace. Please read this entire section carefully before completing any transaction — whether in person or online. Your personal safety always comes before any deal.
5.1 Safe In-Person Meeting Tips
● Always meet in a PUBLIC place — never at a private home, yours or theirs
● Recommended meeting locations include: coffee shops, shopping mall common areas, grocery store parking lots, bank lobbies, or designated “Safe Exchange Zones” at local police stations
● Bring a friend or family member — never meet alone for high-value transactions
● Tell someone where you are going — share the meeting location, time, and the other person’s profile details with a trusted contact
● Meet during daylight hours whenever possible
● Trust your instincts — if anything about the situation feels wrong, cancel the meeting. No item is worth your safety.
● For high-value items (electronics, jewelry, vehicles), strongly consider meeting inside a bank lobby or at a police station
● Keep your phone charged and accessible throughout the meeting
● Do not carry large amounts of cash unnecessarily — count it privately before the meeting
SAFETY WARNING: No Home Visits
Never invite strangers to your home
to view or collect items, and
never go to a stranger’s home
to buy or sell. This applies even if the other person seems trustworthy online. Use public locations for all first-time transactions.
5.2 Online Transaction Safety
● Only use payment methods supported or recommended by OneJamat.net (see Section 2.3)
● Never send money via wire transfer, money order, cryptocurrency, or gift cards to strangers — these payments are untraceable and non-refundable
● Verify the item exists before paying — ask for additional photos or a short video call if purchasing remotely
● For expensive items, consider using an escrow service (where available on the platform) — payment is held securely until delivery is confirmed
● Screenshot all conversations, receipts, and payment confirmations and store them safely
● Do not pay for an item based solely on verbal or informal promises — get everything in writing via the platform
5.3 Protecting Your Personal Information
● Never share your home address, national ID number, passport details, or bank account information with other users
● Use the platform’s built-in messaging system — never switch to personal WhatsApp or email for initial contact
● Be cautious of overly generous or rushed offers — these are common red flags for scam attempts
● Do not share your OneJamat.net account credentials (username, password, OTP codes) with anyone
● Be aware of social engineering — scammers may try to build false trust before making unusual requests
5.4 Recognizing Red Flags
Be alert to the following warning signs in any transaction:
| Red Flag | What It May Indicate |
|---|---|
| Seller demands upfront payment via gift cards, wire transfer, or crypto | Advance fee or payment scam |
| Buyer offers significantly more than the asking price | Overpayment scam (will ask for refund of "excess") |
| Requests to click external links sent in messages | Phishing attempt |
| "Act now" pressure — offer expires in minutes/hours | Urgency tactic to bypass your judgment |
| Vague messages that don't reference the specific listing | Automated scam bot or mass fraud attempt |
| Seller insists on meeting at a private location | Personal safety risk |
| Item photos appear to be stock images or watermarked | Seller may not own the item |
| No reviews, newly created profile, minimal information | Unverified identity; proceed with extra caution |
⚠ GOLDEN RULE: If It Seems Too Good to Be True, It Probably Is
Scammers succeed by offering irresistible deals. A brand-new iPhone listed for $50 is not a bargain — it is bait. Price-check items against retail values and similar listings. Be especially cautious with deals that seem extraordinarily generous.
Section 6: Cybersecurity Best Practices
6.1 Protecting Your Account
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specific retention periods are as follows:
● Use a unique, strong password for your OneJamat.net account — never reuse a password from another website or app
● Enable Two-Factor Authentication (2FA) immediately after signup (see Section 1.3)
● Never share your password or OTP code with anyone — this includes people claiming to be OneJamat.net staff
● Log out after every session, especially on shared, borrowed, or public devices
● Regularly review your account login activity under Account Settings > Security > Login History. Report any unrecognized sessions immediately.
● Update your password at least every 6 months or immediately if you suspect a breach
🔒CRITICAL: OneJamat.net Will NEVER Ask for Your Password
No OneJamat.net staff member, moderator, or support agent will ever ask for your account password, OTP code, or full payment card details. If you receive such a request — whether by message, email, or phone — it is a scam. Report it immediately to support@onejamat.net.
6.2 Phishing & Scam Awareness
Phishing is the practice of sending fraudulent communications — usually emails or messages — that appear to come from a trusted source, designed to trick you into revealing sensitive information such as passwords, payment details, or personal identification.
Phishing is the practice of sending fraudulent communications — usually emails or messages — that appear to come from a trusted source, designed to trick you into revealing sensitive information such as passwords, payment details, or personal identification.
● OneJamat.net will only contact you via official @onejamat.net email addresses. Any email from a different domain claiming to be OneJamat.net is fraudulent.
● Do not click links in suspicious emails or SMS messages claiming to be from OneJamat.net
● Always verify the URL in your browser’s address bar: it must show https://www.onejamat.net with a valid security padlock icon
● Look for grammatical errors, unusual formatting, and urgent language in messages — these are common phishing indicators
● Report any suspicious communication to support@onejamat.net immediately
● Update your password at least every 6 months or immediately if you suspect a breach
6.3 Device & Network Security
● Keep your device’s operating system and all apps updated — security patches protect against known vulnerabilities
● Avoid accessing your OneJamat.net account on public Wi-Fi networks (cafes, airports, libraries) without using a reputable VPN (Virtual Private Network)
● Use reputable antivirus and anti-malware software on your devices and keep it updated
● Do not install any apps, software, or files sent to you by other marketplace users — these may contain malware
● Enable device lock screens (PIN, fingerprint, or face recognition) on all devices you use to access OneJamat.net
● If you believe your device has been compromised, change your OneJamat.net password immediately from a secure device
6.4 Data Privacy
OneJamat.net takes your privacy seriously. Here is an overview of our data practices:
● What data we collect: Registration details (name, email, phone), listing information, transaction history, messaging data, device and usage information. All data is collected to operate and improve the platform and ensure safety.
● Your data rights: You have the right to access, correct, and request deletion of your personal data at any time.
● Data is never sold to third parties for advertising or marketing purposes. (See our full Privacy Policy for complete details.)
● To submit a data privacy request, email privacy@onejamat.net or use the Data Request form under Account Settings > Privacy > My Data.
● OneJamat.net complies with applicable data protection legislation. Please refer to our Privacy Policy (available on the website) for full details.
Section 7: Community Rules & Code of Conduct
7.1 Our Community Values
OneJamat.net is built on four core values that guide how our members interact with each other:
● Respect — Treat every member as you would want to be treated. Differences of opinion and negotiating disagreements should be handled with dignity.
● Honesty — Represent items accurately. Provide truthful information in listings, messages, and reviews.
● Fairness — Trade in good faith. Honor commitments. Do not attempt to take unfair advantage of other members.
● Inclusivity — OneJamat.net is a diverse community. We celebrate differences and welcome members of all backgrounds, cultures, and identities.
We operate a zero-tolerance policy toward harassment, hate speech, discrimination, and any form of abuse or exploitation.
7.2 Acceptable Use Policy
Members of OneJamat.net are permitted to:
● Post listings for legal goods and services they genuinely own or provide
● Contact other members through the platform messaging system for legitimate transaction purposes
● Leave honest, experience-based reviews of completed transactions
● Report listings, messages, or users that violate platform rules
● Negotiate prices and terms in a respectful, good-faith manner
Content Standards
All listings must be accurate, honest, and non-misleading. Listing titles and descriptions must truthfully represent the item being sold. Pricing must reflect the genuine asking price — not used as bait to attract enquiries for a different, more expensive item.
7.3 Prohibited Activities
🚫PROHIBITED: The following activities are strictly forbidden on OneJamat.net
Violations may result in immediate account suspension, permanent banning, and referral to law enforcement authorities.
| Prohibited Activity | Explanation |
|---|---|
| Selling illegal goods or services | Any item or service prohibited by applicable local, national, or international law |
| Counterfeit or replica items | Listing or selling items that infringe intellectual property or trademark rights |
| Stolen goods | Listing, trading, or facilitating the sale of items known to be stolen |
| Fraudulent or misleading listings | False descriptions, inflated conditions, fake photos, or duplicate/spam listings |
| Impersonation | Pretending to be another user, a business, or a OneJamat.net staff member |
| Data scraping | Automated extraction of data, listings, or user information from the platform |
| Spam & unsolicited messaging | Sending bulk, irrelevant, or unsolicited commercial messages to other users |
| Price gouging | Inflating prices on essential goods during declared emergencies or crises |
| Human trafficking & exploitation | Any listing, service, or activity involving the exploitation of human beings |
| Prescription drugs & controlled substances | Listing any medication requiring a prescription, or any illegal or controlled substance |
| Unlicensed weapons | Selling firearms, ammunition, or dangerous weapons without proper legal compliance |
| Circumventing safety systems | Attempting to bypass identity verification, payment systems, or reporting tools |
| Multiple accounts to evade bans | Creating new accounts after being suspended or banned; operating multiple accounts simultaneously |
7.4 Consequences of Violations
OneJamat.net applies a progressive enforcement system for most violations:
| Stage | Action | Details |
|---|---|---|
| First Offense | Formal Warning | Official notice issued; listing removed if applicable; violation recorded |
| Second Offense | Temporary Suspension | Account suspended for 7–30 days depending on severity; all listings paused |
| Third Offense / Severe Violations | Permanent Ban | Account permanently disabled; no further appeals accepted |
| Illegal Activity | Immediate Ban + Law Enforcement Referral | Zero tolerance; immediate account closure and cooperation with authorities |
Appealing a Ban: If you believe your account was suspended or banned in error, you may submit an appeal within 14 days of the action by emailing appeals@onejamat.net with your account details and an explanation. Appeals are reviewed within 5–7 business days. Permanent bans for severe violations (illegal activity, exploitation) are not eligible for appeal.
Section 8: Legal Compliance Guidelines
8.1 Terms of Service Summary
● Members must be 18 years of age or older to register and use OneJamat.net
● All listings must comply with applicable local, state, and national laws in the jurisdiction where the item is being sold
● OneJamat.net is a platform that facilitates connections between buyers and sellers — it is not a party to any transaction and does not take ownership of any listed item
● OneJamat.net reserves the right to remove any listing and suspend or terminate any account at its sole discretion, with or without prior notice, for any violation of its Terms of Service
● By using the platform, you agree to be bound by the full Terms of Service, which are available at www.onejamat.net/terms
8.2 Seller Legal Responsibilities
● Ownership — You must legally own every item you list for sale. Selling stolen, borrowed, or encumbered goods is a legal offense.
● Legal compliance — You are responsible for ensuring your listings comply with all applicable consumer protection, product safety, and commerce laws in your jurisdiction.
● Accurate representation — Misleading buyers about an item’s condition, authenticity, or features may constitute fraud under applicable law.
● Taxes — Sellers are solely responsible for any applicable sales tax, income tax, or other taxes resulting from transactions conducted on the platform. OneJamat.net does not collect or remit taxes on behalf of sellers.
● High-volume sellers may be classified as traders under consumer protection law and may have additional legal obligations. Consult a legal or tax advisor if you are unsure.
8.3 Intellectual Property Rights
● Do not list counterfeit, pirated, or IP-infringing products of any kind, including fake branded goods, copied software, or unauthorized reproductions
● Do not use brand names deceptively in listing titles to attract searches for products you are not actually selling (e.g., “Nike style shoes” for non-Nike footwear)
● All photos uploaded to listings must be your own original photos — do not use copyrighted stock images or manufacturer images without permission
Filing an IP Infringement Report
Step-by-Step: Copyright or Trademark Report
1. Identify the listing that infringes your intellectual property rights
2. Click “Report Listing” on the listing page
3. Select “Intellectual Property Infringement” as the report category
4. Provide details of your IP ownership (trademark registration number, copyright details)
5. Submit the report — our legal team will review within 3–5 business days
6. For formal DMCA or trademark notices, email legal@onejamat.net with the required documentation
8.4 Privacy & Data Protection
● OneJamat.net complies with applicable data protection and privacy laws
● User data is never sold to third parties for marketing or advertising purposes
● We use cookies and analytics tools to improve platform performance and user experience. You can manage cookie preferences via the Cookie Settings link in the website footer.
● For full details of our data practices, please refer to the Privacy Policy at www.onejamat.net/privacy
Section 9: Fraud Prevention Guidance
9.1 Common Scam Types to Know
| Scam Type | How It Works | Warning Signs |
|---|---|---|
| Overpayment Scam | Buyer "accidentally" sends more than the asking price and asks you to refund the difference. The original payment later bounces or is reversed. | Payment from unknown/unverified source; request for partial refund before funds clear. |
| Shipping Scam | Seller requests payment upfront for shipping or the item itself, then never ships — or ships an empty box/wrong item. | Insistence on payment before any verification; reluctance to meet in person. |
| Fake Escrow Scam | Scammer directs you to a fraudulent "escrow" website that appears legitimate but steals your payment details. | Third-party escrow service not officially supported by OneJamat.net; unfamiliar URL. |
| Identity Theft Scam | Fraudster poses as a platform or security agent and requests your ID, passport, or other personal documents for "verification." | Requests for government ID, bank details, or personal documents via message. |
| Advance Fee Scam | Victim is told they have won a prize, deal, or inheritance but must pay an upfront "fee," "tax," or "processing charge" to receive it. | Unsolicited windfalls; requests for upfront payment before delivery. |
| Phishing Link Scam | Scammer sends a link to a fake OneJamat.net login page to steal your credentials. | Link URL does not match onejamat.net; urgent language; login prompted unexpectedly. |
| Urgency / Too-Good-To-Be-True Scam | Scammer creates artificial urgency (limited-time offer, last unit) or unrealistically low prices to bypass rational decision-making. | Pressure to decide immediately; price far below market value. |
9.2 How to Protect Yourself
Buyer's Pre-Payment Checklist
Seller's Pre-Handover Checklist
Buyer's Pre-Payment Checklist
● Check their profile completion level — incomplete profiles are a risk indicator
● Review their star rating and written reviews from previous transactions
● Note how long their account has been active — very new accounts (days old) warrant extra caution
● Check their verification badges — Phone Verified and ID Verified members are more trustworthy
● A high volume of positive reviews across many transactions is a strong trust indicator
9.3 What to Do If You've Been Scammed
📞 IMMEDIATE ACTION REQUIRED: You Suspect a Scam
Do not panic. Acting quickly increases the chance of recovering funds or limiting further damage. Follow these steps immediately.
Section 10: Reporting Issues
10.1 Reporting a Listing
Step-by-Step: Report a Suspicious Listing
1. Open the listing you want to report
2. Click the “Report Listing” flag icon (⚑) below the listing photos
3. Select the reason: Prohibited Item, Counterfeit/Fake, Misleading Description, Scam, Duplicate Listing, or Other
4. Add any supporting notes or context
5. Click “Submit Report”
Review timeline: Reported listings are reviewed by the Trust & Safety team within 24 hours for standard reports, and within 4 hours for reports flagged as urgent (scams, illegal items). You will receive a notification when action has been taken.
10.2 Reporting a User
Step-by-Step: Report a User
1. Go to the user’s profile page
2. Click the three-dot menu (⋮) or “Report User” button
3. Select the reason: Fraud/Scam, Harassment, Hate Speech, Fake Profile, or Other
4. Provide details and any supporting evidence (screenshots)
5. Submit the report
Anonymous Reporting: Your identity is always kept confidential when you submit a report. The reported user will not be informed who filed the report.
10.3 Reporting a Transaction Dispute
Step-by-Step: Report a Dispute
1.Go to My Account > Transaction History
2. Find the relevant transaction and click “Open Dispute”
3. Select the reason: Item Not Received, Item Not as Described, Payment Issue, or Other
4. Describe the issue in detail and attach any supporting evidence (photos, screenshots)
5. Submit the dispute
Resolution Process & Timeline:
● Both parties are notified and given 48 hours to respond and provide evidence
● Our dispute team reviews all evidence and aims to reach a resolution within 5–7 business days
● If the dispute cannot be resolved between parties, it may be escalated to senior review
● OneJamat.net’s dispute resolution decision is final for platform-level actions (listing removal, account action). Financial disputes may require resolution through your payment provider or legal channels.
10.4 Contacting Support
| Contact Method | Details |
|---|---|
| Support Email | support@onejamat.net |
| Support Hours | Monday to Friday, 9:00 AM – 6:00 PM (platform local time) |
| Response Time | Standard queries: within 24–48 hours | Urgent (scam/safety): within 4 hours |
| Help Center | www.onejamat.net/help |
| Community Forum | www.onejamat.net/community |
How to Write an Effective Support Ticket
When contacting support, include the following information to ensure a fast, accurate response:
● Your registered email address and username
● A clear, concise subject line describing the issue
● The date and time the issue occurred
● The listing ID or username of the other party (if applicable)
● A step-by-step description of what happened
● Screenshots or attachments supporting your claim
● What resolution you are seeking
Section 11: Managing Your Account
11.1 Updating Profile Information
You can update your profile information at any time via Account Settings:
● Display Name — Update under Account Settings > Profile > Edit Name
● Email Address — Update under Account Settings > Security > Change Email. A verification email will be sent to the new address before the change takes effect.
● Phone Number — Update under Account Settings > Security > Phone Number. Re-verification via SMS OTP required.
● Password — Update under Account Settings > Security > Change Password
● Profile Photo — Update under Account Settings > Profile > Upload Photo
● Notification Preferences — Update under Account Settings > Notifications. Choose your preferred channel (email, SMS, push) and frequency for each notification type.
11.2 Account Verification & Trust Levels
● Phone Verification — Complete via Account Settings > Security > Verify Phone. Receive OTP via SMS and enter it to confirm. Unlocks messaging and increases trust score.
● ID Verification (Optional but Recommended for High-Value Sellers) — Submit a government-issued photo ID for review. This unlocks the ID Verified badge and enables the Verified Seller designation. ID data is stored securely and used solely for identity verification purposes.
● Verified Seller Badge Requirements: Complete ID verification, maintain a 4.0★ or higher average rating, complete a minimum of 5 successful transactions, and have no active account warnings.
11.3 Deactivating or Deleting Your Account
Temporary Deactivation
Temporarily deactivating your account hides your profile and listings from the platform without permanently deleting your data. This is ideal if you are taking a break and plan to return. Reactivate simply by logging back in.
Step-by-Step: Deactivate Account
1. Go to Account Settings > Account
2. Click “Deactivate Account”
3. Select a reason and confirm your decision
4. Your account and listings will be hidden immediately
Permanent Account Deletion
Permanently deleting your account removes all your data, listings, messages, and reviews from the platform. This action cannot be undone.
Step-by-Step: Copyright or Trademark Report
1. Go to Account Settings > Account
2. Click “Delete Account”
3. Read the data deletion notice carefully
4. Enter your password to confirm your identity
5. Click “Confirm Permanent Deletion”
6. Your account will be scheduled for permanent deletion within 30 days
Data Retention After Deletion: Certain transactional records may be retained for up to 7 years as required by applicable financial and legal regulations. These records are not accessible to other users. For full details, see our Privacy Policy.
How to Request Account Deletion: If you are unable to delete your account through the settings panel, email a deletion request to privacy@onejamat.net from your registered email address.
Thank you for taking the time to read the OneJamat.net Member Guide. By familiarizing yourself with these guidelines, you have already taken the most
important step toward being a confident, safe, and valued member of our community marketplace.
Remember: OneJamat.net is powered by people like you. Every listing you post with care, every transaction you complete with honesty, and every review you leave with fairness helps make this marketplace a better place for everyone. We are proud of the diverse, vibrant community we are building together — and we are grateful you are part of it.
Trade safely, be kind, and enjoy the journey of discovering great deals and connecting with wonderful people right here in your community. If you ever have a question or concern, our support team is always just an email away at support@onejamat.net. We are here for you.