Privacy Policy
Effective Date: May 24, 2026 | Last Updated: May 24, 2026
OneJamat.net (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of every member of our community. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use the OneJamat.net website and platform (collectively, the “Platform”). Please read this Policy carefully. By using the Platform, you agree to the practices described herein.
1. Who This Policy Applies To
This Privacy Policy applies to all users of OneJamat.net, including:
- Registered account holders (buyers and sellers)
- Unregistered visitors to the Platform
- Business account holders and professional service providers
- Third parties who interact with the Platform on behalf of a registered user
2. Information We Collect
2.1 Information You Provide Directly
When you create an account, list an item, make a purchase, or contact us, we may collect:
- Identity Information: Full name, username, profile photograph
- Contact Information: Email address, phone number, mailing address
- Account Credentials:Encrypted password and authentication data
- Community Verification: Jamat affiliation verification data (used solely to confirm community membership; not stored beyond verification)
- Payment Information: Billing address and payment method details (processed securely by our third-party payment processors; OneJamat.net does not store full card numbers)
- Listing Information: Product or service descriptions, photographs, pricing, and inventory data you submit
- Communication Records:Messages sent through the OneJamat.net messaging system, support tickets, and dispute communications
2.2 Information Collected Automatically
When you use the Platform, we automatically collect certain technical data:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, links clicked, time spent on pages, search queries, and interaction patterns
- Transaction Data: Purchase history, listing activity, and payment transaction records
- Cookies and Tracking Technologies: See Section 7 (Cookies) for full details
2.3 Information from Third Parties
We may receive information about you from:
- Social Login Providers: If you register using a social account (e.g., Google), we receive basic profile information authorized by you
- Payment Processors:Transaction confirmation and fraud signal data
- Identity Verification Services:Verification status confirmations (not raw documents)
- Community Partners: Verified membership confirmations from authorized Jamat organizations where applicable
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Platform Operations
- Creating and managing your account
- Processing purchases, refunds, and payouts
- Displaying listings and facilitating buyer-seller communication
- Providing customer support and dispute resolution
3.2 Safety & Trust
- Verifying community membership and seller identity
- Detecting, investigating, and preventing fraud, abuse, and prohibited activities
- Enforcing our Terms of Service, Community Guidelines, and Refund Policy
- Securing accounts and transactions
3.3 Communications
- Sending transactional emails (order confirmations, shipping updates, receipts)
- Notifying you of account activity, policy updates, and security alerts
- Sending community news, platform updates, and marketing communications (with your consent; you may opt out at any time)
3.4 Platform Improvement
- Analyzing usage patterns to improve features and user experience
- Conducting research and analytics on aggregate, anonymized data
- Testing new features and functionality
3.5 Legal Compliance
- Complying with applicable laws, regulations, and legal processes
- Responding to valid legal requests from law enforcement or regulatory authorities
- Enforcing our legal rights and defending against claims
4. Legal Basis for Processing (Applicable Jurisdictions)
For users in jurisdictions with data protection legislation (including but not limited to the European Economic Area, United Kingdom, and Canada), we process personal data on the following legal bases:
-
Processing Activity Legal Basis Account creation and management Contractual necessity Order processing and payment Contractual necessity Fraud prevention and safety Legitimate interests Marketing communications Consent (withdrawable at any time) Analytics and platform improvement Legitimate interests Legal compliance and enforcement Legal obligation
5. How We Share Your Information
OneJamat.net does not sell your personal data. We may share your information only in the following circumstances:
5.1 With Other Users (as Necessary for Transactions)
Buyers and sellers may see each other’s username, general location (city/region), and public profile information to facilitate transactions. Shipping addresses are shared with the relevant seller solely for order fulfillment purposes.
5.2 With Service Providers
We engage trusted third-party service providers who assist us in operating the Platform. These providers are contractually obligated to protect your data and may not use it for their own purposes. Categories include:
- Payment processing (e.g., Stripe, PayPal)
- Cloud hosting and infrastructure
- Email and notification delivery
- Analytics and performance monitoring
- Customer support tools
- Identity and fraud verification
5.3 For Legal Reasons
We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation or valid legal process
- Protect the rights, property, or safety of OneJamat.net, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, user data may be transferred as part of that transaction. We will notify users of any such transfer and of any material changes to how their data is handled.
5.5 With Your Consent
We may share your data in any other manner you expressly authorize.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
6.1 Access
You have the right to request a copy of the personal data we hold about you.
6.2 Correction
You have the right to request correction of inaccurate or incomplete personal data.
6.3 Deletion
You have the right to request deletion of your personal data, subject to certain exceptions (e.g., legal obligations, fraud prevention records).
6.4 Restriction & Objection
You may request that we restrict or cease certain processing activities, including direct marketing.
6.5 Data Portability
Where technically feasible, you may request your data in a structured, machine-readable format.
6.6 Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
6.7 Opt-Out of Marketing
You may unsubscribe from marketing emails at any time using the “Unsubscribe” link in any email, or by emailing [email protected].
To exercise any of your privacy rights, submit a request to: [email protected]
We will respond to verified requests within 30 days (or as required by applicable law).
7. Cookies & Tracking Technologies
OneJamat.net uses cookies and similar tracking technologies to operate and improve the Platform.
7.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for login sessions, shopping cart, and basic functionality |
| Performance Cookies | Measure page load times and error rates to improve stability |
| Analytics Cookies | Track usage patterns on an aggregate, anonymized basis |
| Preference Cookies | Remember your language, currency, and display settings |
| Marketing Cookies | Deliver relevant platform promotions (only with your consent) |
7.2 Your Cookie Choices
You may manage cookie preferences through:
- Your browser’s settings (to block or delete cookies)
- OneJamat.net’s Cookie Preference Center (accessible from the site footer)
Please note that disabling essential cookies may impair Platform functionality.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. Specific retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 2 years post-closure |
| Transaction records | 7 years (for financial/legal compliance) |
| Communication records | 3 years |
| Dispute records | 5 years |
| Marketing preferences | Until withdrawal of consent or account closure |
| Technical / log data | 12 months |
When data is no longer required, it is securely deleted or anonymized.
9. Data Security
OneJamat.net employs industry-standard security measures to protect your personal data, including:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols.
- Encryption at Rest: Sensitive data stored on our servers is encrypted using AES-256 or equivalent standards.
- Access Controls: Personal data is accessible only to authorized personnel on a need-to-know basis.
- Payment Security: We do not store full payment card numbers. Payment processing is handled by PCI DSS-compliant third-party processors.
- Regular Security Audits: We conduct regular vulnerability assessments and penetration testing.
- Incident Response: We maintain a formal data breach response plan and will notify affected users and relevant authorities as required by law.
While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage users to use strong passwords, enable two-factor authentication where available, and report suspicious activity immediately to [email protected].
10. Children's Privacy
OneJamat.net is not directed at, and does not knowingly collect personal data from, children under the age of 13 (or the applicable minimum age in your jurisdiction). If you believe a child has provided us with personal information without appropriate consent, please contact us at [email protected] and we will promptly delete that information.
11. International Data Transfers
OneJamat.net serves a global Ismaili community. Your data may be processed or stored in countries other than your country of residence. When transferring data across international borders, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Transfers to countries recognized as providing an adequate level of data protection
- Other legally approved transfer mechanisms
By using the Platform, you acknowledge and consent to this international processing where applicable.
12. Third-Party Links & Services
The Platform may contain links to third-party websites or embedded services. OneJamat.net is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our platform. Material changes will be communicated via:
- Email notification to registered users
- A prominent notice on the Platform
The “Last Updated” date at the top of this policy reflects the most recent revision. Continued use of the Platform after the effective date of an update constitutes acceptance of the revised policy.
14. Contact Us
For any privacy-related inquiries, requests, or concerns, please reach out to our dedicated team:
| Contact Purpose | Email Address |
|---|---|
| Privacy Inquiries & Rights Requests | [email protected] |
| General Support | [email protected] |
| Security Reports | [email protected] |
We aim to respond to all privacy inquiries within 5 business days.
We aim to respond to all privacy inquiries within 5 business days.